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Refund Policy

At [Your Company Name], we strive to provide the best possible IT support services to our clients. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions for receiving a refund for our services.

Eligibility for Refunds

Refunds are available under the following conditions:

  • Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund.
  • Service Dissatisfaction: If you are not satisfied with the quality of our services, you may request a refund within [number] days of service delivery.
  • Duplicate Payments: If you have been charged multiple times for the same service, you are entitled to a refund for the duplicate charges.

Non-Refundable Services

The following services are non-refundable:

  • One-Time Services: Fees for one-time services that have been fully delivered are non-refundable.
  • Consultation Fees: Fees for consultation services are non-refundable once the consultation has been provided.
  • Custom Solutions: Fees for custom IT solutions and projects are non-refundable after the project has commenced.

Refund Process

To request a refund, please follow these steps:

  • Contact Us: Email us at [Your Email Address] or call us at [Your Phone Number] to initiate a refund request. Please provide your order details and the reason for the refund.
  • Review: Our team will review your request and may contact you for additional information or clarification.
  • Approval: If your refund request meets our eligibility criteria, we will process your refund within [number] business days.
  • Refund Method: Refunds will be issued using the original payment method. If the original payment method is unavailable, we will work with you to determine an alternative method.

Partial Refunds

In certain situations, partial refunds may be granted at our discretion. This may include scenarios where a portion of the service has been delivered or if there are extenuating circumstances that warrant a partial refund.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us

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